Privacy Policy
In brief: this privacy policy explains how Termofol Ireland collects, uses and protects your personal data when you visit termofol.ie, contact us or buy our products. We collect only what we need, we never sell your data, and you can ask us about it at any time at info@termofol.ie.
On this page
- Who we are and what this privacy policy covers
- What personal data we collect and why
- Who we share your data with
- Cookies and similar technologies
- Transfers outside the EEA
- How we protect your data
- Your rights under this privacy policy
- Marketing, children and other websites
- Changes to this privacy policy
- Contact us about this privacy policy
Who we are and what this privacy policy covers
Termofol Ireland (“we”, “us”) is the data controller for the personal data described in this privacy policy. We supply electric underfloor heating mats, infrared heating film, thermostats, heating panels and insulation from Caragh, Naas, Co. Kildare, W91 D92H, Ireland.
If you have any question about your data, write to info@termofol.ie or call 045 903778 or 087 9499808, Monday to Friday, 10:00 to 17:00.
What personal data we collect and why
The table shows what we collect in each situation, why we need it, the legal basis under the General Data Protection Regulation (GDPR) and how long we keep it.
Orders and enquiries
| When | What we collect | Why, and the legal basis | How long we keep it |
|---|---|---|---|
| You place an order | Name, billing and delivery address, email, phone number, order details, payment status and reference. We never see or store your full card number. | To process, deliver and invoice your order and to handle returns and warranty claims. Legal basis: contract, and our legal duty to keep accounting and tax records. | 6 years after the order, as Irish tax law requires. We keep proof of purchase longer only where a product warranty still applies. |
| You contact us by the form, email or phone | Name, email, phone number, the topic, an optional budget, your message and our replies. | To answer your question and prepare a quote. Legal basis: your consent (the box you tick on the form) and our legitimate interest in answering questions about our products. | Up to 24 months after our last contact. If you become a customer, the order rules above apply. |
Checkout reminders, website use and security
| When | What we collect | Why, and the legal basis | How long we keep it |
|---|---|---|---|
| You start checkout but do not finish | The email, name, phone number and basket contents you entered. | To send you reminder emails about the unfinished order. Legal basis: our legitimate interest in helping you complete an order you started. Every reminder has an unsubscribe link. | Up to 90 days. |
| You browse the website | IP address, device and browser type, pages viewed, the page you came from and your approximate location. | To keep the website working and secure, and, if you accept analytics cookies, to see how it is used and to improve it. Legal basis: our legitimate interest in running the website, and your consent for analytics cookies. | Analytics data: for the period set in our analytics tools, which does not exceed 26 months. Your cookie choice: 6 months. |
| You use a protected form, the basket or checkout | Your IP address and a technical check that you are not a robot (Google reCAPTCHA). | To protect forms and checkout from spam and abuse. Legal basis: our legitimate interest in security. | Only as long as the check needs, as set by Google. |
You do not have to give us your personal data, but we cannot deliver an order or answer an enquiry without the details in the first two rows.
Who we share your data with
We share personal data only with companies that help us run the shop, and only the data they need for their task:
- Payment providers: Stripe handles card payments and PayPal handles PayPal payments. However, they process your payment details under their own privacy policies. If you pay by bank transfer, we see the payer name and reference in our bank account.
- Delivery: the courier companies we use receive your name, delivery address, phone number and email so they can deliver the goods and keep you informed.
- Invoicing: an online invoicing service (Fakturownia) issues our invoices and receipts from your order details.
- Hosting and email: our website, orders and mailbox run with a hosting and email provider based in the European Union.
- Google: we use Google Tag Manager and analytics to measure website use (after you accept cookies), Google reCAPTCHA to stop spam, and an embedded Google Map to show our location (after you accept cookies). Read the Google privacy policy for details.
- Advisers and authorities: our accountant, and public bodies such as Revenue where the law requires it.
We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.
Cookies and similar technologies
Our website uses cookies. Essential cookies keep your basket, your session and the checkout working. If you accept them, analytics cookies from Google Tag Manager help us understand which pages are useful. Embedded maps and videos from Google and YouTube set cookies of their own, so we show them only after you accept cookies.
When you first visit the website, we ask for your choice. You can change it at any time with the “Cookie settings” link in the footer. You can also block or delete cookies in your browser settings, but if you block essential cookies, the basket and checkout may stop working. Our Cookie Policy lists every cookie we use.
Transfers outside the EEA
Some of the companies above, such as Google, PayPal and Stripe, can process data outside the European Economic Area. When this happens, they rely on safeguards that the GDPR accepts, for example an adequacy decision of the European Commission or Standard Contractual Clauses.
How we protect your data
Firstly, the website uses an encrypted HTTPS connection. Also, only the people who need your data to do their job can access it. Payment details go straight to the payment provider, so we never store card numbers. We also keep our website software up to date.
Your rights under this privacy policy
Under the GDPR you have the right to:
- ask for a copy of the personal data we hold about you,
- ask us to correct data that is wrong or incomplete,
- ask us to delete your data, where we have no duty to keep it,
- ask us to restrict how we use your data,
- object to processing that rests on our legitimate interests,
- receive your data in a common format, where the law allows,
- withdraw your consent at any time, without affecting what we did before.
If you want to use any of these rights, email info@termofol.ie. We reply within one month and do not charge a fee. We may ask you to confirm who you are first, so that nobody else can get your data.
If you are unhappy with how we handle your data, you can complain to the Irish Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, www.dataprotection.ie. We would appreciate the chance to put things right first.
Marketing, children and other websites
Marketing. We do not run a newsletter. If we ever send marketing emails, we will do so only where the law allows, and every message will include a way to unsubscribe.
Children. Our website is for adults who are buying heating for their home or business. It is not directed at children under 16, and we do not knowingly collect their data.
Other websites. Our guides link to other websites, for example manufacturers and public bodies. We do not control them, so please read their privacy policies.
Changes to this privacy policy
We update this privacy policy when our services or the law change. The date at the top shows when it last changed. We recommend that you read it from time to time.
Contact us about this privacy policy
Termofol Ireland, Caragh, Naas, Co. Kildare, W91 D92H, Ireland. Email info@termofol.ie, telephone 045 903778 or 087 9499808. You can also use our contact form.